Frequently Asked Questions
How do I remove my FAUX lashes?
There are a couple of basic ways to remove your FAUX lashes and tugging is not one of them! First, try removing by securely holding the lash at it’s base and beginning at the outer corner gently pull inward, they should come off without much effort or discomfort. If your lashes are a bit snug, simply dab a non-oil based makeup remover to your lash line with a cotton swab. After it’s fully softened, lift one corner of the lash band and gently pull off your lash.
How do I care for my FAUX lashes?
FAUX lashes can be used more than once, so you want to make sure to take care of them properly. Glue and old makeup can build up and make them look worn and old, so follow these steps for proper care and reusing. After removing your faux lashes from your eyes, getting rid of the old glue is important. Hold the lash by the base, and pull the glue off gently using either your fingers or a pair of tweezers. The glue usually comes off in one try, or a few gentle pulls will do the trick. Keep your faux lashes safe and place them in their original tray after lash removal. By doing this, your FAUX lashes will retain their shape for reusing and looking fabulous again and again!
How many times can I wear a pair of FAUX lashes?
FAUX lashes can be worn several times, but this all depends on how you take care of them. Some styles are more delicate than others due to handcrafted precision of fine fibers and bands, which allow for fewer wears. When following our proper care instructions, we suggest that our lashes can be worn no more then 3-5 times due to sanitary reasons.
Can I sleep with my lashes on?
We definitely suggest that you not sleep in your lashes, although we have all had those wild nights out- it happens. Unfortunately we cannot guarantee that they will look as beautiful as they did when you went to bed, and may even end up somewhere on your pillow by the next morning. Taking them off at night is the way to go and we strongly encourage it.
I need help putting on my lashes!
Practice does makes perfect, but to help get you started, in every order we have included a foolproof guide to perfect lashes that should make application a breeze. Read your manual over to better understand the steps and try the helpful tips listed. We also offer a video tutorial at www.fauxlash.com if you require additional help. In a pinch recruit a friend to apply them for you, two is always better than one!
Why DUO™ adhesive?
We only carry the best. DUO™ adhesive is the number one choice in lash glue by make up artists worldwide. DUO™ is a surgical grade adhesive that is safe and latex based. It does not harden on the lash like some other glues, which can pull out your natural lashes during removal and create build up on the false lashes making reapplication difficult. DUO™ provides long wear but a safe and easy removal, which makes for the longer life of your FAUX lashes. If you are allergic to latex, please consult a physician before using this product.
How long does it take to receive my order?
We ship from San Francisco, CA using USPS. Depending on where you live, it should not take more than 7 business days to receive your lashes. FAUX currently does not offer express mail, or next day delivery. We currently ship to selected countries. A flat rate of $10.00 is added to any international shipment.
What are your return and exchange policies?
FAUX cannot accept returns or exchanges on any used or damaged items. If for any reason you are dissatisfied with your order, you can return or exchange the unused items for FAUX credit within 14 days of the purchase date. Your credit will equal the amount you paid for the product, excluding shipping costs (if any). Your FAUX credit can be used towards any future FAUX purchases and does not expire. Regular shipping costs will apply on reorders. When sending back a return, make sure the returned unused items are carefully packed and you can provide a tracking number as we are not responsible for lost or damaged items coming back to our headquarters. Send returns to: FAUX, PO BOX: 318143 SAN FRANCISCO, CA 94131
I made a mistake when ordering, what do I do?
We will do our very best to assist any order modifications. Email our customer service department firstname.lastname@example.org ASAP! If you get to us fast enough, chances are we can correct any mistakes before your order ships, but no guarantees.
Do you do gift wrapping?
Yes we do! A pretty presentation is important to us. You can arrange for special gift packaging at checkout. Fees apply.
Why is part of the runway collection sold out?
This collection is limited edition, which makes it so special. The runway collection reflects seasonal trends, we make a small amount of each style, so it keeps us current and fresh. Check back frequently to get first dibs on the next Runway Collection.
I am interested in fauxPRO, but don’t have the credentials, what are my options?
fauxPRO is something we are excited to offer, but it is exclusive to professional makeup artists only. If you are an aspiring makeup artist, but don’t have all of the credentials, start by assisting an established artist to get your foot in the door and work with photographers to do test shoots and gain experience in the field. We have all been there, and understand the industry is tough. With hard work and dedication, your dreams will come true!
Who are all of the lashes named after?
The lash names will be revealed one by one over time. Follow our blog and find out who the lovely ladies that inspired us are. Some of them are top secret with a juicy story to tell, and others are women close to our hearts.
Can I donate money to the Lash of Love program?
You can donate by purchasing the “Lash of Love” only. Unfortunately we do not accept cash or check donations for our program, although there are no quantity limits when purchasing the lash of love. Thanks for your support!